Our 10-year frame guarantee

Every Comfli sofa and chair is built on a solid hardwood frame, and we guarantee that frame against manufacturing defects for 10 years from the day it is delivered. This is in addition to your legal rights as a consumer.

What's covered

Manufacturing defects in the hardwood frame, for 10 years from delivery.

How we put it right

If you make a valid claim, we will repair the frame. If a repair isn't possible, we will replace the affected part. The guarantee doesn't include an exchange or refund of the whole item, but your legal rights under the Consumer Rights Act 2015 still apply (see section 7 of our Terms & Conditions).

What isn't covered

• Normal wear and tear, or natural fading of fabrics
• Accidental or deliberate damage, misuse or lack of care, including sitting or standing on the arms
• Commercial or business use
• Damage from alterations or repairs not made by us
• Fabrics, cushions, fillings and electrical parts such as recliner motors and controls
• Items bought in our sale or clearance section (your legal rights still apply)

Who it covers

The guarantee is for the original purchaser and can't be transferred to a new owner.

Looking after your sofa

Our delivery team assembles your sofa for you. Clean with a damp cloth and avoid chemical cleaners. Please don't put covers in the washing machine, and avoid sitting on the arms, especially on recliners.

Faults after six months

For faults that appear more than six months after delivery, we may ask for an independent inspection report showing the fault was present at delivery. A furniture inspection company such as Castelan Group can provide one.

How to claim

Use our claim form with your order number and photos of the fault, or email support@comfli.co.uk. We'll respond within 2 working days.