Questions we get about our retruns & Exchange service:
What do I do if I have a problem with my product?
Our delivery team will ask you to inspect the products before signing acceptance of the delivery so please inspect the products carefully before signing. If you spot any faults or damges then please notify the delivery team immediately. Our team inspect all of our products to ensure that they are in perfect conditions before they are delivered to you If our team has missed anything or you have been sent the wrong products, please contact us immediately so we can assess the situation and act accordingly. Simply fill out the form below and select 'Problem With My Product' from the drop-down menu and we will contact you within 1 working day. To report a problem with a product AFTER 7 days from your delivery date, please visit our Warranty Page and submit a Warranty Claim Form.
How do I request an exchange?
If for any reason you need to exchange your product, we're here to help. We want you to be completely satisfied with your purchase, and we're happy to assist you in finding the right product. To start the exchange process, please click on the button below and follow the easy steps. Our team will then review your request and provide further instructions on how to proceed.
How do I request a refund?
We understand that sometimes a product may not meet your expectations, and we want to make the return process as easy as possible. To initiate a return, please click on the button below and follow the simple steps. Our team will then review your request and provide further instructions on how to proceed. Thank you for choosing our products.
What do I do if I'm not happy with my purchase?
You have 30 days from the delivery date to change your mind. Keep your sofa in the condition it arrived in (you’re welcome to sit on it and try it out), then contact us and we’ll arrange a date to collect it. The collection charge depends on the size of your order and is up to £99. We’ll deduct it from your refund. Collection is free if the sofa is faulty or won’t fit through the door. Your refund will be paid within 14 days of collection.
You can also amend your order up to 2 working days before your delivery. If you wish to amend your order, all you need to do is contact us and we can discuss any changes to the order and any impact on price or delivery dates.
Please read section 5 of our Terms and Conditions to find out more. Collections take place Monday to Friday, 9am to 5pm.